Contact Centre Solutions

Contact Centre Solutions

A contact centre as the name suggests is a slight modern day twist version of an old traditional call centre description. Until recent years companies would have many hundreds of agent taking calls from their customers to support new sales enquiries & existing customers with one big team.

Not all customers today wish to interact via them calling your telephone number any more. Many expect you to call them or them to prompt you to contact them when they want you to i.e when it is convenient for them. So with the growth & ease of use of other forms of smart & smart mobile communication to choose from a real modern contact centre solution now needs to cover all these various communication forms.

Thus allowing customers to interact with your business via sms/text or email or live web chat is now essential for many when trying to gain a competitive edge & offer perceived added value to the relationship you have with your customers.

A contact centre solution allows for a truly integrated and multifaceted communication system where all forms route to one of the contact centre agents. Text/SMS/MMS for instance, the instant & cheap communicative tool is perfect for potential new customers making an enquiry - where your contact centre can automatically send a response to a text & then automatically a call will be scheduled to call the customer back and talk through the opportunity/issue they have identified.