Hosted Contact Centre

Use our cloud contact centre to seamlessly integrate your agents across Voice and Digital channels, ensuring consistent and effective customer engagement and response.

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Analysis & Insight

Gain valuable insights from every customer interaction across various channels through Analysis wallboards, highlighting buzz volume, trending topics, and overall sentiment. Supervisor dashboards provide performance KPIs per channel for effective monitoring.

Universal Queue

All customer contacts, whether through voice, email, live chat, WhatsApp, or social media channels, are streamlined into our platform via a universal queue. Advanced workflow then efficiently distributes each contact among a team of multi-skilled agents.

Agent Workplace

Empower agents with Agent Workplace, enabling them to review new contacts, conversation history, notes, and customer details before responding through public or private messages and updating record status. Enjoy seamless CRM integration for enhanced efficiency.

Voice Channels

Efficiently manage voice inquiries with network-level IVR, call queuing, and skill-based routing. Real-time tracking of all calls ensures PCI-compliant payments, call recording, and comprehensive management, tagging, and resolution through the agent workplace.

Digital Channels

Centralise management of all customer digital interactions (email, chat, WhatsApp, and social media channels). Utilise a team of dedicated or blended agents, accompanied by real-time stats, KPIs, and performance reports for effective monitoring.

Integrated CSAT

Featuring post-interaction surveys available across voice, email, chat, WhatsApp, and social media channels. Track agent performance and monitor customer satisfaction across every touchpoint seamlessly.