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Courier Parcel Delivery
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Courier Parcel Delivery
Parcel delivery, cargo and logistics, freight forwarding, courier solutions that basically deliver goods within the UK often utilise postcode area or postcode territory solutions within their systems.
As an organisation often the UK will be split of into areas of responsibility, with branches assigned to deliver goods within that area the borders of which align to certain postcode areas.
By using an inbound call solution that delivers calls based on the callers location (or a combination of IVR prompting) plus the branch white listing call feature the caller can be delivered instantly through to the correct branch that actually is dealing with that particular delivery.
Most parcel delivery solutions and the logistics programmes that assign deliveries are using postcode territory categories. We could build a complex geo routing plan to match your depot distribution allocation boundaries if your operation is using postcode boundaries.
For parcel delivery companies a postcode driven solution that can route inbound calls based on the location of the caller is very helpful to delivery companies whom may have a large volume of inbound calls that all need correctly allocating to the local branch or depot dealing with the delivery.
Behind or inside very postcode territory is the CLI of the callers line. The local area codes can be split up further into specific exchange locations, the code of telephone number corresponds to a position and local exchange origination.
It is possible for one side of any suburban road to be within one postcode area and the other side actually falls within another, never the less and accepting this, the callers’ experience can be potentially improved by the integration of automatic postcode and cli driven call handling.
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