Dynamic FAQs

Experience advanced online self-service and contact deflection with our integrated FAQs software

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Intelligent Assistance

our platform anticipates user inquiries by contextually analysing webpage content, seamlessly presenting relevant help articles without users navigating away from their current page.

Smart Search Capability

our intelligent search function employs partial keyword matching, phonetic matching, and managed plurals/extensions. Results are prioritised based on tags, titles, content, and keywords.

Self-Improving AI

Leverage self-learning capabilities to continuously improve help articles, utilising data from page views and article ratings. Identify and address missed search terms to continuously refine the user experience.

Integrated Agent Support

In cases where dynamic FAQs cannot resolve an inquiry, seamlessly transition users to the full Digital Services platform via voice, email, live chat, or other messaging channels. Agents receive the FAQs 'journey' for informed support.

Real-Time Insights

Access real-time widgets and reports detailing visitor numbers, popular articles, customer ratings, and search terms. Utilise advanced text analytics for comprehensive understanding.

Responsive Customisation

Customise the online FAQs software to reflect your branding. Manage articles and content effortlessly, ensuring optimisation for desktop and mobile devices.