Inbound Fraud

Inbound Fraud

Looking for a comprehensive Inbound Call Fraud Monitoring inbound call information, look no further. Here at 08 UK we can provide you (free of charge) with a full CDR report which will detail every inbound call. The statistics available can tell you instantly things like; your average waiting times, average call length, where callers are calling from i.e % called from mobile or landline, peak calling time periods and so much more on every individual 08, 03 number supplied by ourselves.

This is not Live call stats, these reports are only available after calls have passed so these reports are not available showing live call figures. Call Data Record Reports CDR stands for call data record. A call data record as the name suggests is a call report usually csv file that lists each and every call in detail.

Monitoring Inbound Voice Calls Against Fraud

Your inbound calls are monitored Live by the major tier1 carriers themselves for fraudulent calls. As 08UK only use the major tier1 networks this means all calls are being monitored for training or security purposes and any voice call that lasts over a certain time (usually 60 minutes) checked/flagged.

High call volumes coming through any virtual number will also flag the number and service to the carrier, as potentially fraudulent, the system looks for significant changes in call flows. This active anti-fraud monitoring of your virtual numbers’ inbound calls is especially focused on chargeable inbound services like 0800 or 0333 numbers for commercial risk reasoning. Long and or expensive chargeable calls are flagged as potential fraud by the carrier, if fraudulent calls are suspected, the carrier may stop the service until the validity has been clarified.

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If you would like to talk to one of our team to get any point clarifying please do not hesitate to contact us. Call us now on 0800 692 7000 or email new@08uk.co.uk so we can call you back.