Why Moving Your Inbound Numbers to Microsoft Teams Could Be Negative for Your Business – And What to Do Instead
Many businesses assume that moving their inbound 03 numbers or 0800 numbers to Microsoft Teams will simplify operations. But while Teams works well as a collaboration tool, it's not built for professional-grade call handling—and making it work that way often leads to hidden costs, unreliable performance, and limited functionality.
What You Risk with Microsoft Teams
- Ongoing User-Based Costs: Teams requires integration with Microsoft 365 and associated charges and then additional licenses paid per the user which can significantly increase costs. 08UK do not charge any user-based charges and many of our services and features are free.
- Missing Smart Features: Teams lacks key tools like post-call surveys (CSAT), keyword tracking, sentiment analysis. 08Uk’s offer not only inbound voice but also a host of digital services including CSAT, keyword recognition and tracking plus many more. We can offer all these and more in one platform
- No Omnichannel Support for customers: Customers expect to interact via WhatsApp, SMS, or email, not just calls. Teams isn’t built to handle those channels. With 08UK’s digital platform your customers can contact you via all these channels on one platform.
- Internet Dependence & Stability: Call quality relies entirely on your internet connection meaning inconsistent quality is a real risk. If your connection drops, so does your phone system. This is also the case if Microsoft has an outage. Users have reported increased call latency and dropped or failed calls. 08UK only uses Tier 1 voice networks ensuring a reliable and robust service, not reliant on internet connection.
- Complicated Admin: Many routine changes require PowerShell scripting or advanced admin skills—inefficient for non-technical teams not with 08UK, all tasks are easy to complete on our voice platform and 08UK’s Operations Team will even complete task for you completely for free.
- Basic Analytics: While Microsoft 365 offers some call reporting, it’s mainly focused on device troubleshooting and call quality, not operational performance. It doesn’t provide the granular insights businesses need, such as ring times, queue durations, or agent-specific KPIs 08UK provides all of these and lots more, essential for determining ROI.
- Poor Customer Support: Unfortunately, Microsoft doesn’t have a brilliant reputation for great customer support. Predominately it is web based, It has been reported that response times can take hours and if you’re your phones go down you need a response now! 08UK’s dedicated UK based support team are here to help you at the end of the phone. We know all of our customers and their accounts so we can offer immediate, tailored support
- Commitment to Annual Contracts: Microsoft Teams packages typically require you to commit for a year. If your business needs change, you’re locked in. At 08UK we are so confident with our offering that we offer 30 day rolling contracts. If you are not happy you can move. Flexibility is key for a successful business.
Your inbound number is your customer’s first touchpoint. Why risk that on a platform not designed for the job?
With 08UK, you get a system that’s smarter, simpler, and more reliable, built specifically for high-quality business communications. Plus, with our month-to-month contracts, you’re never locked in.
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If you would like to talk to one of our team to get any point clarifying please do not hesitate to contact us. Call us now on 0800 692 7000 or email new@08uk.co.uk so we can call you back.
