Trust Pilot Integration now Live in 08UK Digi Desk Platform

Trust Pilot Integration now Live in 08UK Digi Desk Platform

Our integration with Trust Pilot is now live enabling our clients organisations with the ability to monitor, analyse and engage with reviews directly through one platform.

08UK can help you proactively monitor and manage your Trust Pilot reviews in near real-time, allowing monitoring of reviews within our analysis section, with a range of helpful widgets, you can instantly review scores and comments from customers. Real-time also with added alert monitor feature which can be set for low ratings or even use of specific keywords, such as ‘unhappy’ or ‘complaint’.

With our solution which we can demonstrate bespoke for you every customer review runs through the automated sentiment engine, which is constantly reading positive and negative keywords, to calculate an overall sentiment score for each review comment, it all is automated within the solution. As well as sentiment, there are a range of more settings to track specific topics for instance and word clouds to track trending now words and phrases.

In a service industry, success turns on a company’s ability to satisfy its customers. Trustpilot’s incorporation of 08UK Digi Desk could help to register an overall 20 percent increase in customer satisfaction, to find out how and why this maybe possible, please get in touch today.

If you would like to talk to one of our team to get any point clarifying please do not hesitate to contact us. Call us now on 0800 692 7000 or email new@08uk.co.uk so we can call you back.