PCI DSS Level1 Compliant Card Payment By Over the Phone Call IVR Feature

PCI DSS Level1 Compliant Card Payment By Over the Phone Call IVR Feature

PCI Compliant - Pay over the Phone - A Secure Card Payment Call Handling Feature - Secure PCI DSS Level-1 Compliant.
A cost effective payment solution to further compliment your company. No new hardware is required, we can quickly and easily set up the service, via the tier1 secure 'private cloud' carrier service. This secure credit card call handling payment feature works in conjunction with existing phone and payment systems and can be used in conjunction with call recording too.

Stop Call Recording - Then Process PCI DSS Level-1 Card Payment - Then Restart Recording - The 08UK Solution
Call recording is activated too as a feature is automatically stopped during input of card details so no data sensitive information could possibly be collected/stored by the recording. The companies agent simply can't hear or access the information entered by the caller, so the caller has the highest level of security available. This new PCI DSS level-1 compliant hosted call centre call handling feature/solution for card payment by phone will not interact to inform callers of any current balance it simply sends the information to the device which in turn attempts to process & gives an acceptance or rejected response which is then delivered as a message to the caller.

Security Issues & Fraud & UK Public Perception
UK consumers feel that call centre companies and their managers should definitely be doing more to try to prevent fraud, only a small percentage of the public feel their data is safe when they hand it over to people/agents.

Flexible Fully Controllable Call Recording & Secure Card Payment
Our solution comes in conjunction with all other features which include live web control & management with option of call queue control & IVR with mid call &/or fully automated pay versions. IVR mode is flexible so can be set up for out-of-hours automated payments. Can only be used in conjunction with any virtual number; 03, 0844, 0870, 0800, 0871, 0845 numbers.

Card Fraud & Public Perception
Ask the average person on the street about their concerns about giving out their card payments over the phone to agents, many have issues, some simply refuse to do it now in this automated Pay Pal world. Trust is the biggest issue consumers have. Many believe it should now be possible to remove the 'person/agent' so they cannot access their personal information, they are of course correct - this is the solution available today for your business. Some call centre agents could actually be facilitating fraud by stealing personal data and credit card payment details given to them over the phone. The Sunday Times recently exposed in an article this year the trade of personal data being taken from Indian contact centres that supporting various services for worldwide brands. A Channel 4 Dispatches documentary reported over five years ago now that personal credit card details could be purchased from various sources for a measly sum of only £8. More recently in a BBC investigation found a broker in Delhi who was willing to sell credit card data to anyone.

08UK Statements of Fact & Focus
Did you know it is a violation to store credit/debit card data without proper protection, this includes any data contained within call recordings - and in particular one is prohibited to store/record the CVV/CV2 numbers under any circumstances. Where call recording is a requirement (for quality control or regulatory purposes), appropriate technology must be used to ensure no record is made of personal details. Personal Account Numbers (PANs, or the long card number) must not be held in a manner accessible to others and should be masked in part if/when displayed (e.g. last 4 numbers only). Encryption should be used when storing or transmitting sensitive data. Unencrypted VoIP telephone systems must be avoided. Home workers should be tightly supervised to ensure that they are not receiving or storing sensitive client data in a manner which breaches the requirements - including being able to write client card details and authentication numbers down, or store them on unencrypted or removable media such as USB sticks.

Give us a call, you will be impressed by your findings. We are the up & coming UK 08, 03 & 09 number company; 08UK Ltd. 0800 692 7000 or email new@08uk.co.uk & we will be happy to call you back.